Terms of Service

Last updated: 17 October 2026

These Terms of Service (“Terms”) govern your use of the website https://proflup.com and the services offered on it (together, “ProflUp”, the “Services”). Please read them carefully, together with our Privacy Policy and Refund Policy. By placing an order or using the Services you agree to these Terms.

1. Who We Are

ProflUp (“we”, “us”, “our”) operates from Cyprus, European Union:

Operator details

Contact: [email protected] or our support ticket system.

2. No Affiliation with Instagram or Meta

ProflUp is an independent service. We are not affiliated with, endorsed by, sponsored by or approved by Instagram or Meta Platforms, Inc. “Instagram” is a trademark of Meta Platforms, Inc. and is used on this website only to describe the platform our Services relate to.

3. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Services. By ordering, you confirm that you meet these requirements and that you own the Instagram account you submit or are authorised by its owner to order Services for it.

4. The Services and How They Are Delivered

ProflUp provides Instagram engagement services (likes, followers and views) for public Instagram profiles and posts. Services are offered either as one-time packages or as recurring subscriptions (for example, automatic likes on new posts or monthly likes plans).

Engagement is delivered through a combination of:

  • an engagement exchange network, in which participating Instagram users engage with content of other members of the network; and
  • third-party marketing and promotion partners, who deliver engagement on our behalf.

We never ask for your Instagram password and never log in to your account. You only provide your public username and, where relevant, the posts you want the Services applied to. Your profile and the selected posts must remain public for delivery to take place.

Package quantities are the amounts we aim to deliver. Delivery normally starts shortly after the order is confirmed and may be spread over time; actual timing depends on the package, the posting activity of the account and platform conditions. We do not promise any particular result beyond the quantities described in your package, such as reach, follower retention, sales or “going viral”.

5. Your Responsibility for Your Instagram Account

Instagram’s own Terms of Use and Community Guidelines restrict certain types of activity, including obtaining likes, followers or other engagement through third-party services. By using ProflUp you acknowledge that:

  • Instagram may, at its sole discretion, remove engagement, limit the visibility of content, or restrict, suspend or disable accounts, and we have no control over such decisions;
  • you use the Services at your own risk and remain solely responsible for your Instagram account and your compliance with Instagram’s terms; and
  • to the extent permitted by law, we are not liable for any action Instagram takes in relation to your account. Undelivered parts of an order remain refundable as described in our Refund Policy.

You must not use the Services for content that is unlawful, infringing, hateful, sexually explicit, involving minors, or that promotes fraud or deception, and you must not resell the Services without our written consent. We may refuse or stop any order that breaches these rules.

6. Prices, Taxes and Payment

All prices are shown on the website before you pay. Prices exclude VAT or other applicable sales taxes, which are calculated and shown at checkout based on your location before you confirm payment. Payments are processed by our third-party payment providers; we do not store your full card details.

Charges will appear on your card or bank statement under a descriptor that includes PROFLUP.COM.

7. Subscriptions and Automatic Renewal

If you buy a subscription, the following applies:

  • Automatic renewal. Your subscription renews automatically at the end of each billing period (for example weekly or monthly, as shown at checkout) and you will be charged the price of your plan for each new period until you cancel.
  • Your consent. Before paying, you will be shown the subscription price, the billing frequency and how to cancel, and you will be asked to give separate, explicit consent to recurring charges. We keep a record of this consent (including date, time and IP address).
  • Renewal reminders. We email you before each renewal: 2 days and 1 day before renewal for weekly plans, and 3 days and 1 day before renewal for monthly and longer plans.
  • Failed payments. If a renewal payment fails, we may retry the charge a limited number of times and will email you with the date of any next attempt. If payment cannot be collected, delivery for that period is paused until payment is completed or the subscription is cancelled.
  • Price changes. We will notify you by email at least 30 days before any price change takes effect for your subscription. You can cancel before the new price applies.

8. How to Cancel

You can cancel a subscription at any time, without giving a reason, by either:

  • using the cancel option in your billing account (the “Manage subscription” link in your order and renewal emails); or
  • emailing [email protected] or opening a support ticket with the email address used for the order.

Cancellation stops all future charges. Your subscription stays active until the end of the period you have already paid for, unless you request a refund under our Refund Policy. We confirm every cancellation by email.

9. Refunds and Money-Back Policy

We offer a 30-day money-back policy: if you are not satisfied, you may request a full refund within 30 days of your initial payment for a new order or new subscription. Subscription renewal charges can be refunded in full if you request it within 7 days of the renewal charge. Full details are set out in our Refund Policy, which forms part of these Terms.

10. Right of Withdrawal (EU/EEA and UK Consumers)

If you are a consumer in the EU/EEA or UK, you normally have a 14-day right to withdraw from a contract for digital services. Because delivery starts shortly after purchase, you will be asked at checkout to request that performance begins immediately and to acknowledge that your right of withdrawal ends once the service has been fully performed. Our 30-day money-back policy applies in addition to, and does not reduce, your statutory rights.

11. Payment Disputes and Chargebacks

If you have a problem with a charge, please contact us first at [email protected]; we answer refund requests within 2 business days and can usually resolve them faster than a bank dispute. If a chargeback is filed, we may provide the payment provider with the relevant records of your order, including your checkout consent, delivery logs and correspondence, and we may suspend the related order or subscription while the dispute is open.

12. Intellectual Property

The ProflUp name, logo, website content and software belong to us or our licensors. You may not copy, scrape or reuse them without our permission. If you believe content on our website infringes your copyright, please send a notice with supporting documentation to [email protected].

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, loss of profits, loss of followers or loss of business, and our total liability for any claim relating to an order is limited to the amount you paid for that order in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, including your statutory rights as a consumer.

14. Suspension and Termination

We may suspend or end the Services if you breach these Terms, if we suspect fraud or misuse of a payment method, or if we discontinue a service. Where we end a service for reasons other than your breach, we will refund the unused part of any prepaid period.

15. Changes to These Terms

We may update these Terms from time to time. The date at the top shows the latest version. Material changes affecting active subscriptions will be emailed to you at least 30 days in advance, and you may cancel before they take effect.

16. Governing Law and Complaints

These Terms are governed by the laws of the Republic of Cyprus. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence and may bring proceedings in the courts there. Before starting any formal proceedings, please contact us at [email protected] so we can try to resolve the matter.

17. Contact

Operator details are shown in section 1.
Email: [email protected]
Support: support.proflup.com