Refund Policy

Last updated: 17 October 2026

This Refund Policy forms part of our Terms of Service. It explains when and how you can get your money back for ProflUp orders and subscriptions.

1. 30-Day Money-Back Policy (First Payment)

If you are not satisfied with a new order or a new subscription, you can request a full refund of your first payment within 30 days of that payment. No reason is required.

2. Subscription Renewals

  • Each renewal charge can be refunded in full if you request it within 7 days of the renewal charge.
  • When a renewal charge is refunded, the subscription is cancelled and delivery for that period stops.
  • To avoid future renewal charges, you can cancel at any time from your billing account or by contacting support. Cancellation stops all future charges; you keep the service until the end of the period already paid for.
  • We email you before every renewal (2 days and 1 day before for weekly plans, 3 days and 1 day before for monthly and longer plans), so you can cancel in time.

3. Undelivered or Incomplete Orders

If any part of an order is not delivered, you can request a refund of the undelivered part at any time, even after the 30-day period.

4. Refills

If delivered likes, followers or views drop within 30 days of delivery, contact support with your order details and we will top them up at no extra charge. Refills cannot be provided if the account or post has been made private, deleted, renamed or restricted.

5. EU/EEA and UK Consumers

This policy applies in addition to your statutory rights, including the 14-day right of withdrawal for digital services described in section 10 of our Terms of Service. Nothing in this policy reduces those rights.

6. How to Request a Refund

  • Email [email protected] or open a support ticket with the email address used for the order and, if available, your order ID.
  • We reply to every refund request within 2 business days.
  • Approved refunds are issued to the original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear on your statement.
  • Refunds are issued in the currency of the original payment, including any VAT that was charged.

7. Please Contact Us Before Disputing a Charge

If you do not recognise a charge or are unhappy with a payment, please contact us first. We can usually refund faster than a bank dispute, and charges appear on your statement with a descriptor that includes PROFLUP.COM.